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Spotlight on Kliklok-Woodman With the help of the PMMI Certified Trainer Program, Kliklok-Woodman has created the recipe for successful training. The Decatur, Georgia-based packaging machinery manufacturer has certified over 70 percent of their service staff, with three additional certifications in progress. Customer praise is higher than ever before and Kliklok-Woodman is equipped to serve each customer according to their individual needs. The ingredients for success lie in their partnership agreements, methodical approach and training maintenance. Prior to attending the Certified Trainer workshops, Kliklok-Woodman’s primary training obstacle was being able to clearly identify customer objectives regarding training requirements. “The PMMI training definitely gives you the tools to ensure that your objectives match up with the customer’s and that a 'partnership agreement' is truly established,” said Brett Duernberger, customer service manager at Kliklok-Woodman. “All of our technicians that have participated in the program have taken away nothing but positive things from the workshop – the most important thing,” stressed Duernberger, “is how to properly develop or solidify relationships with our customers.” Once that occurs, customer objectives are understood and a training program can be laid out. The method used by Kliklok-Woodman to develop a program has been dubbed the ‘training calculator’ – a tool which allows them to easily put together a customized PMMI Certified Training Program to meet the needs of their customers. According to Duernberger, “all we have to enter is the model of machinery our customer has, the number of folks they want trained and the customer location. The calculator then comes up with the investment price for the customer, the number of required classes, the duration of such classes and then the number of training manuals/aids required.” Following delivery of the training required according to the training calculator, Kliklok-Woodman follows through with their commitment to help their customers maintain the original training through the use of refresher aids and reference material. “We have also now developed an entire library of training manuals in both hard copy and media format, which ensures that the same certified training is delivered each and every time independent of which technician is doing the job,” said Duernberger, adding that “this presents a huge advantage to our customers as they can rest assured that each and every training course that they invest in will certainly help them achieve better results.” As far as Duernberger is concerned, the only thing left to do is to broadcast the benefits of the PMMI Certified Trainer Program. “We here at KW certainly promote that we have PMMI Certified Trainers within our organization. We feel that this takes us to another level in what we have to offer from an after-sales support standpoint.” Ultimately, Kliklok-Woodman’s recipe for organized, effective training is one any manufacturer can follow – and the outcome sure is sweet. |
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