December 2009

OEMs Need to Step Up
Their Training Game
By Monique Silverio

What is one of the most important lessons that attendees learn from PMMI’s Certified Training Program? It’s that the type of training that equipment manufacturers have conducted in the past isn’t going to cut it in the technologically sophisticated future.
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Closing the Gap Between
Sales and Training
By Nancy Cobb

The PMMI Certified Trainer Program celebrated its seventh successful year this December, with worldwide participants from PMMI members, end-users and suppliers to the general public. The workbook, already packed full of information, has grown to change with the industry trends. New topics of interest include e-learning, the depth of learning theory and working with integrators, just to mention a few. However, the one constant “bug in the ointment” that erupts at nearly every session is the “gap” between the service technician/field service and the OEM sales rep.
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Ask The Training Expert

Do you have questions for our trainers? Whether it is class related or an issue you have come across while training, we will answer your questions here! Read on for the questions and answers sent in this month.
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If you would like to schedule or know more about a certification workshop internationally, please contact Danny Martinez, education and workforce development coordinator, PMMI, at danny@pmmi.org.