Field Service Essentials

Field Service Essentials

Field service technicians are the face of your organization. They spend more time with your customers than anyone in your organization. While technical proficiency garners the most attention, there is far more to being a technician.


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This PMMI Members Only 2-day workshop explores non-technical knowledge and skills needed to be a great technician.  Through demonstrations and role play exercises, attendees will learn about:

  • Becoming a trusted adviser to customers

  • Communicating with different levels of your customer’s organization

  • Customer service and relations

  • How do deal with challenging customers

  • Working conditions and safety

  • Travel tips and regulations

  • The importance of documenting service calls

  • Training customers

  • Troubleshooting and new technology


Who Should Attend:

New technicians, Assemblers or Engineers going out on a service call, Technicians who could benefit from a refresher.

More Information

In-plant workshop focuses on your company’s specific training needs and goals. It’s a cost-effective way to train larger groups of employees (up to 12).

A Customized Workshop provides you with:

  • Content tailored to your company needs
  • Consistent training where employees are taught the same techniques at the same time
  • Convenience of training on your schedule

PMMI Member Cost: $12,950 + Food & Instructor Travel Fees

*Please note that the host company will also be responsible for food and instructor travel fees for in-plant workshops.

Cancelation Policy: Registration cancellation must be received ten business days prior to your scheduled workshop in order to receive a refund.  Refunds will not be granted to NO-SHOWS or those cancelling after the cancellation deadline.

To schedule a Customized Workshop, or offer to host a future Fundamentals of Field Service Workshop at your facility, please submit an interest form here.

Please contact [email protected] with any questions.


Kevin has earned his Master’s Degree in Career and Technical Education and developed a lengthy career in instruction at the University of Wisconsin Stout along with extensive industry experience.

He obtained a diploma in Packaging Machinery Service from the Technical College and a Bachelor of Science degree in Industrial Technology with a concentration in Packaging Engineering at UW Stout.

His work history includes the position of Field Service Engineer for Bemis Machinery. Working in the development and support of sterile liquid and powder filling systems, horizontal flow wrappers, and pallet wrappers. He was an instructor for Automated Packaging Systems to develop a program to train assemblers, maintenance, and service technicians. He has performed many credit/non-credit employee training courses for employers as well as assessments of workforce skills and the development of certifications used by employers. He has maintained professional contact by membership in the Institute of Packaging Professionals and by attending many International Expos and training sessions.

He has been working with PMMI to develop testing and instruction for many years. His industry and education experience has helped many others to develop skills in packaging machinery service, maintenance, sales, and engineering.

At American Design and Packaging in his hometown of New Richmond WI, he currently is the assembly technician for rotating tables. When not mentoring and educating others, he enjoys traveling spending time with family and friends, and being in nature.

Doug started his career working for Newport News Shipyard in the Electrical Department on Aircraft Carriers and Submarines. Trained as a welder, after a few years of burning rods, decided to go to college at night and graduated with an AAS degree in Electrical/Electronic Engineering Technology. This allowed him to transition into the position of a Test electrician, testing and delivering electrical systems to the US Navy.

Doug worked for Ryson International, a PMMI member, as the Service Manager. He attended the PMMI Certified Trainer class in 2009 and using the templates supplied in the class, created the documents used by Ryson for equipment PM’s, job aids, operation, and maintenance training. Doug recently retired after 15 years in this position.

Throughout his career, Doug has had many solid mentors help guide him. Moving into retirement, Doug would like to pay this forward to the next generation of service technicians. His varied background as a Maintenance worker and Manager, Service technician, and Manager gives him a unique perspective from the end user and OEM service provider viewpoints.

Jim Scheuren currently teaches Robotics and Automation Controls at Reading Area Community College in Reading, PA, Specializing in Fanuc and Yaskawa Motoman Robots as well as Allen Bradley and Siemens Controls. He has been an SME with an industry and education peer group who helped develop and maintain the PMMI Mechatronics Certification tests.

Jim studied Engineering Physics before joining the U.S. Navy. He was trained in all facets of electrical construction while serving. Upon leaving the military, Jim embarked on a career in marine service, eventually specializing in marine electronics.  Moving back home to be near family, Jim worked at St. Jude Polymer Corporation, a division of Signode Plastics, an ITW company. Hired as an electro-mechanical technician, he eventually became a foreman. When the company moved its operations, offshore Jim went back to school and obtained his AAS in Mechatronics Engineering Technology. He would eventually substitute at the college he now works at and obtain a full-time position there.

Jim has regularly attended both PMMI and other automation-related events. He maintains an associate membership in IOPP, is an active American Legionnaire, and is a member of his local Rotary Club. In his free time, Jim enjoys all types of motorsports, both land and sea.

Upcoming Workshops

June 18 - 19, 2024
Field Service Essentials

BellatRx Inc.
Montreal QC

August 20 - 21, 2024
Field Service Essentials

Delkor Systems, Inc.
Minneapolis MN
United States

November 3 - 4, 2024
Field Service Essentials

PACK EXPO International
United States


Open Enrollments:

PMMI Member: $1,295

PMMI Members only, includes workshop materials, continental breakfast, and lunch (Open-Enrollment Workshops Only).

In-Plant Customized Workshops:

PMMI Member: $12,950 + Food & Instructor Travel Fees

PMMI Members only, see More Information and Customized Workshops for full details. 

Cancelation Policy: Registration cancellation must be received 2 weeks in advance in order to reschedule without penalty or receive a refund on the registration fee, minus a $50 administration fee. Refunds will not be granted to NO-SHOWS or those canceling/rescheduling within 2 weeks of the class. To cancel, email [email protected]


If you have any questions email [email protected]

These courses are eligible for:

PMMI U Skills Fund

Tuition Reimbursement

Cancellation Policy: Registration cancellation must be received 2 weeks in advance in order to reschedule without penalty or receive a refund on the registration fee, minus a $50 administration fee. Refunds will not be granted to NO-SHOWS or those canceling/rescheduling within 2 weeks of the class. To cancel, email [email protected]