Technical Services Best Practices Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines service models and workforce strategies in packaging machinery firms drawing on a mid‑2016 industry survey and respondent profiles benchmarked across average selling‑price categories. The analysis indicates three focus areas—workforce development and retention, knowledge capture and documentation, and service delivery and utilization—grouping related concepts such as recruitment channels, training and compensation; CRM adoption, serial‑number and machine‑type service records and maintenance agreements; and 24/7 support models, onsite versus field deployment and billing practices, where emerging patterns generally show tradeoffs between efficiency and customer responsiveness; charts highlight comparative staffing and billing benchmarks across peers. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI in June 2016. Based on an in‑depth industry survey of 62 packaging machinery companies (respondents) collected through June 2016.
