Trends in Remote Services & Monitoring, published by PMMI – The Association for Packaging and Processing Technologies in January 2024, examines how end-users and OEMs have adapted remote service models since the Covid-19 pandemic and into 2023, drawing on an online industry survey and expert interviews. The analysis indicates several focus areas—workforce development and remote training, remote support and monitoring (including remote support, remote monitoring, and predictive maintenance), and cybersecurity and retrofit barriers—where emerging patterns show a shift toward hybrid delivery and tighter IT/OT integration. Charts highlight adoption trajectories and comparative benchmarks across supplier and end-user perspectives, and the report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI, The Association for Packaging and Processing Technologies, in January 2024. Based on online surveys of 144 end‑user VPs/CEOs/engineers and 36 US‑based OEMs, semi‑structured interviews with industry experts, and primary analysis by Interact Analysis, collected in 2023.
