Introduction to Field Service

Introduction to Field Service

Field service technicians are the face of your organization. They spend more time with your customers than anyone in your organization. While technical proficiency garners the most attention, there is far more to being a technician.


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This 2-day workshop explores non-technical knowledge and skills needed to be a great technician.  Through demonstrations and role play exercises, attendees will learn about:

  • Becoming a trusted adviser to customers

  • Communicating with different levels of your customer’s organization

  • Customer service and relations

  • How do deal with challenging customers

  • Working conditions and safety

  • Travel tips and regulations

  • The importance of documenting service calls

  • Training customers

  • Troubleshooting and new technology


Who Should Attend:

New technicians, Assemblers or Engineers going out on a service call, Technicians who could benefit from a refresher.

More Information

In-plant workshop focuses on your company’s specific training needs and goals. It’s a cost-effective way to train larger groups of employees.

A Customized Workshop provides you with:

  • Content tailored to your company needs
  • Consistent training where employees are taught the same techniques at the same time
  • Convenience of training on your schedule

PMMI Member Cost: $7,000

To schedule a Customized Workshop, please contact Marco Paulina, Workforce Development Assistant, at or call 571-612-3204.

Lester Stephenson

Lester Stephenson is a retired U.S. Navy Chief Petty Officer. He served on six ships and a patrol plane squadron in the electronics field. After his navy service, he worked eleven years as a trainer and tech writer on vertical and horizontal packaging machines for Hayssen. Then he founded Stephenson Services LLC where he provides training and tech writing services to business and industry as well as teaching manufacturing and industrial maintenance courses at two nearby colleges.

Lester has more than twenty-five years of training experience. He has taught in the military, public schools, college, and industry. In addition, he is an OSHA Outreach Trainer authorized to teach the OSHA 10 & 30-hour courses. He keeps his technical skills up to date by answering service calls on a variety of electromechanical equipment. Lester is also a published author with twenty-four magazine articles and a book.

Lester has an AA degree in liberal arts from Excelsior College in New York and a BA in liberal arts from Governors State University in Illinois. He has two graduate degrees, a MS in Education from Old Dominion University in Norfolk, VA and a Master of Ministry from Temple Baptist Seminary in Chattanooga, TN.

Upcoming Workshops

October 15 - 16, 2018
Introduction to Field Service Workshop

PACK EXPO International - McCormick Place
United States


PMMI Member: $895

This workshop is eligible for the Tuition Reimbursement program.


For workshop questions, please contact:

Name: Marco Paulina
Title: Workforce Development Assistant
Phone: 571.612.3204

For tuition reimbursement questions, please contact:

Name: Jill Davis
Title: Education Program Coordinator
Phone: 571.287.6810