Fundamentals of Field Service

Fundamentals of Field Service

Field service technicians are the face of your organization. They spend more time with your customers than anyone in your organization. While technical proficiency garners the most attention, there is far more to being a technician.

 

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This PMMI Members Only 2-day workshop explores non-technical knowledge and skills needed to be a great technician.  Through demonstrations and role play exercises, attendees will learn about:

  • Becoming a trusted adviser to customers

  • Communicating with different levels of your customer’s organization

  • Customer service and relations

  • How do deal with challenging customers

  • Working conditions and safety

  • Travel tips and regulations

  • The importance of documenting service calls

  • Training customers

  • Troubleshooting and new technology

 

Who Should Attend:

New technicians, Assemblers or Engineers going out on a service call, Technicians who could benefit from a refresher.

More Information

In-plant workshop focuses on your company’s specific training needs and goals. It’s a cost-effective way to train larger groups of employees.

A Customized Workshop provides you with:

  • Content tailored to your company needs
  • Consistent training where employees are taught the same techniques at the same time
  • Convenience of training on your schedule

PMMI Member Cost: $8,000 + Food & Instructor Travel Fees

*Please note that the host company will also be responsible for food and instructor travel fees for in-plant workshops.

Cancelation Policy: Registration cancellation must be received ten business days prior to your scheduled workshop in order to receive a refund.  Refunds will not be granted to NO-SHOWS or those cancelling after the cancellation deadline.

To schedule a Customized Workshop, or offer to host a future Fundamentals of Field Service Workshop at your facility, please submit an interest form here.

Please contact [email protected] with any questions.

 

Lester Stephenson completed a twenty-year career in the US Navy working on electronic systems while serving on two guided missile cruisers and four destroyers. He worked for Hayssen as a technical trainer and tech writer. He taught classes on vertical and horizontal packaging machines and combination weigher scales. He frequently traveled to customer sites for training sessions and service calls.

He is also an Authorized OSHA Outreach Trainer where he teaches the ten and thirty hour safety courses. He has more than thirty years working in training and development while teaching in the military, public schools, and college, as well as industry.

He has traveled extensively, visiting thirty-five countries and all fifty states. Among his accomplishments are twenty-five magazine articles, a book, and several college degrees including a master’s degree in education and a PhD. When not training or writing, Lester is an avid reader and works in the yard at his home in the Upstate of South Carolina.

Kevin is currently working as a lecturer for University of Wisconsin Stout in Menomonie Wisconsin teaching a course in packaging machinery. He also supports the Apparel Design and Construction labs as a lab manager and advisor for the Baja club at UW Stout. He also keeps current as a production manager for American Design and Packaging in his hometown of New Richmond Wisconsin that supplies the industry with a variety of types of rotating accumulation tables. Currently he works with PMMI as an instructor for Fundamentals of Field Service, a training course he helped develop. He can be found working on cars or spending time outdoors enjoying his free time at home or traveling.

His work history includes the position of Field Service Engineer for Bemis Machinery in Green Bay Wisconsin, the town where he was born. The work was in the development and support of sterile liquid and powder filling systems, horizontal flow wrappers and pallet wrappers though out the 1980’s. He was hired for the role of instructor for Automated Packaging Systems Technician to develop a program to train assemblers, maintenance and service technicians at Wisconsin Indianhead Technical College in New Richmond Wisconsin where he also graduated from after high school graduation. He had been teaching at the technical college for 32 years and is currently at the University of Wisconsin Stout for the past 6 years.

Earning a diploma in Packaging Machinery Service from the Technical College, he then continued with a Bachelor of Science degree in Industrial Technology with a concentration in Packaging engineering at UW Stout. Accepting the role of teaching required a Master of Science degree in Vocational Education. Both degrees from the University of Wisconsin Stout, a Polytechnic University. He has performed many credit and non credit employee training courses for local employers as well as assessments of workforce skills and the development of certifications used by employers. He has maintained professional contact by memberships in the Institute of Packaging Professionals and attending many International Expos and training sessions.

Upcoming Workshops

Pricing

PMMI Member: $995

Includes workshop materials, continental breakfast, and lunch (Open-Enrollment Workshops Only).

Cancelation Policy: Registration cancellation must be received ten business days prior to your scheduled workshop in order to receive a refund.  Refunds will not be granted to NO-SHOWS or those cancelling after the cancellation deadline.

Questions?

Please Contact:

Email: [email protected]
 

These courses are eligible for:

PMMI U Skills Fund

Tuition Reimbursement