NEW! TCO and FAT: Better Understanding + Better Application = Better Results
Total Cost of Ownership and Factory Acceptance Tests, when applied correctly, can positively impact both OEMs and CPGs. The core question: Are you prepared?
Through collaborative learning sessions and application of actual case studies, you will take away insights and guidance on how to use these proven OpX Leadership Network best practices.
Introduction to Field Service
Field service technicians are the face of your organization. While technical proficiency garners the most attention, there is far more to being a technician. This 2-day workshop explores non-technical knowledge and skills needed to be a great technician. Topics include: Customer Service, Troubleshooting, Environmental Issues, Safety, Training and Service Call Follow Up.