Original equipment suppliers (OEMs) continue to obtain most of their revenue from machine sales. In the last decade, however, OEMs and their supplier partners have been focusing more on aftermarket portfolios to establish ongoing revenue streams, according to a recent aftermarket industry report from PMMI, The Association for Packaging and Processing Technologies.

Consequently, in today’s competitive environment, OEMs and their supplier partners must carefully evaluate their sales and service strategies to ensure their aftermarket capabilities are robust enough to meet end-users’ needs.

That means it is essential for OEMs and their supplier partners to fulfill end-users’ requests regarding digital and remote connectivity, documentation, communication channels, warranties, and aftermarket contracts, according to PMMI’s 2025 Aftermarket Parts & Services study. But each end user has different needs and capabilities, so OEMs and their supplier partners must offer aftermarket parts and services in the format, timeframe, and level of sophistication that matches each of them.

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