2024 Technical Services Best Practices Report, published by PMMI – The Association for Packaging and Processing Technologies, examines industry practices from a 2024 member survey and interviews conducted through early 2025 and benchmarks responses across company sizes and revenue tiers. Focus areas include workforce development and retention, training and knowledge capture, compensation and work/life balance, and service delivery optimization such as proactive triage and remote monitoring adoption. The analysis indicates leaders tend to blend in-house and e-learning, cross-train technicians on assembly and field work, and combine individual and team incentives; charts highlight adoption patterns and organizational models. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI, The Association for Packaging and Processing Technologies in February 2025. Based on a 2024 Technical Services survey of 76 PMMI member companies and follow-up member interviews conducted in 2024.
