The 2026 Telephone Technical Support Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines post‑install support practices across the packaging and processing sector based on a July 2026 survey. Analysis identifies focus areas: remote support channels such as video conferencing, remote machine access, and smart glasses; pricing and contract models covering free‑access periods and fee triggers; service benchmarks such as response targets and triage workflows, and support transfer on resale. Emerging patterns show firms tend to offer free phone support while advanced or out‑of‑scope assistance is generally managed through contracts or hourly billing, and charts highlight variation by size and revenue. The report reveals where service teams are prioritizing investments to strengthen operational resilience.
Published by PMMI Business Intelligence in July 2026. Based on a 46-respondent Quickie Survey of OEMs, materials suppliers, and component suppliers (survey responses and write-in comments) collected July 2026.
