E-commerce Quickie Survey Results, published by PMMI – The Association for Packaging and Processing Technologies, examines member adoption of e-commerce through a June 2016 benchmarking survey across revenue bands and implementation stages. The analysis indicates adoption tends to be limited among firms that build custom machinery, with common barriers including technical expertise constraints, system integration gaps and the fit of e-commerce for custom sales. Focus areas include adoption and integration (ERP, CRM, accounting), workflow automation and order-to-shipment processes, and user experience for aftermarket parts. Charts highlight comparative patterns across sales bands and maturity cohorts, and qualitative comments generally show cautious, incremental implementation approaches. The report reveals where packaging and processing firms are prioritizing investments to scale online sales and streamline system integration.
Published by PMMI in June 2016. Based on a June 2016 survey of PMMI member companies with 62 respondents (62 of 519 invited; 12% response rate).
