Field Service Evaluation Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies in March 2023, examines member practices for collecting customer feedback on field service performance and operational barriers to adoption. Drawing on a PMMI member survey across revenue bands and qualitative comments, the analysis indicates gaps in formal feedback workflows, varied channel preferences and digital adoption, and resource or process constraints limiting measurement. Focus areas include feedback collection and response workflows, channel and tool use such as email forms, on-site sign-offs, and phone follow-ups, and organizational maturity in documenting and acting on feedback; charts highlight differences by company size. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI, The Association for Packaging and Processing Technologies, Inc. in March 2023. Based on a Quickie Survey of 66 PMMI member companies (survey responses with verbatim open‑ended comments) collected through March 2023.
