Hourly Field Service Technicians Snapshot Survey, published by PMMI – The Association for Packaging and Processing Technologies in April 2022, examines industry practices for managing and compensating hourly field service technicians across participating manufacturers and service providers. Drawing on a cross-section of anonymous survey responses and benchmarking against peer practices, the analysis indicates focus areas including workforce scheduling and retention (minimum guaranteed hours and pay structures), travel-time compensation policies (from door-to-door pay to variable FLSA-based approaches), and operational consistency and documentation. Emerging patterns generally show preferences for predictable pay models and clearer travel policies; charts highlight comparative trends and gaps that warrant deeper review. The report reveals where service leaders are prioritizing investments to strengthen operational resilience.
Published by the organization at 12930 Worldgate Dr., Suite 200, Herndon, VA in April 2022. Based on a snapshot survey of hourly field service technicians (122 respondents) collected April 2022.
