2019 Remote Service Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines remote-service adoption across equipment manufacturers and service providers and analyzes responses collected in a September 2019 industry survey. The analysis indicates three focus areas—service models and pricing, connectivity and cybersecurity, and staffing and skills—where organizations tend to balance phone-based support, AR/VR-enabled remote connectivity, and common toolsets such as TeamViewer or VPN. Comparative context across company sizes generally shows varying approaches to billing, resource allocation, and IT barriers; charts highlight adoption patterns and common challenges. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by Remote Services Quickie Survey in September 2019. Based on 89 company survey responses from equipment manufacturers and related service providers collected in September 2019.
