Service in High-Risk Countries Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines how manufacturers deploy field service technicians and mitigate safety risks in higher-risk regions. Based on a February 2025 member survey and benchmarking, the analysis indicates several focus areas: safety protocols and travel policy (including insurance and security training, embassy contacts, emergency plans); service-delivery models and resourcing (from in-house deployments to local partners and remote support, and volunteer versus assigned staffing); and risk-management practices for continuity (decision frameworks, customer coordination, contingency planning). Charts highlight prevalent measures and emerging patterns that tend to prioritize personnel safety and flexible support models. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI, The Association for Packaging and Processing Technologies, Inc. in February 2025. Based on a PMMI Quickie Survey of 71 member companies (closed- and open-ended survey responses) collected in February 2025.
