Service Contracts Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines how manufacturers use and structure service contracts across the membership and across revenue ranges based on a March 2021 membership survey. Drawing on respondent feedback and comparative benchmarks by company size, the analysis indicates patterns in adoption and sales models, contract terms and pricing, and remote/digital support capabilities. Focus areas include adoption and go-to-market models, service composition and pricing (including scheduled maintenance, machinery audits, and training), and remote-support enablement such as AR; charts highlight adoption patterns and contract structures. The report reveals where manufacturers are prioritizing service investments to enhance uptime and recurring revenue.
Published by Quickie Survey in March 2021. Based on a 96-respondent survey of member companies, including quantitative responses and verbatim open-ended comments, collected in March 2021.
