Service Rates Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines year-end 2024 service pricing and compensation practices across a 101-respondent sample of PMMI members and benchmarks them against prior-year data. The analysis identifies focus areas including pricing strategy and special-rate policies (weekend and holiday surcharges such as Saturdays, Sundays, and holidays), travel and chargeback practices, warranty and contract approaches, and technician pay and per-diem structures; emerging patterns indicate inflation-driven rate adjustments and revenue-range variation. Charts highlight comparative rate tiers and policy adoption trends, and the analysis generally shows pragmatic trade-offs between margin protection and customer relationships. The report reveals where service leaders are prioritizing investments to protect margins and improve uptime.
Published by PMMI, The Association for Packaging and Processing Technologies, Inc. in January 2025. Based on a Quickie survey of 101 PMMI member companies collected as of December 31, 2024.
