Service Rates Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies, examines member benchmarking of service pricing and technician compensation based on a 2019 member survey and comparative trend data, and identifies practical benchmarks for firms of varying scale. Focus areas include pricing and special-rate policies—such as weekend, holiday, and overtime charges—compensation and incentive models, including hourly, overtime, and short-notice premiums, and travel, layover and contract terms from billing practices to contract length. The analysis indicates weekends and holidays tend to command higher customer rates and technician pay, while charts highlight cross-company and regional variation; the report reveals where service leaders are prioritizing pricing and resourcing to strengthen operational resilience.
Published by Quickie Survey (11911 Freedom Drive, Reston, VA) in April 2019. Based on a member survey of 111 of ~890 companies on service rates collected as of December 31, 2018.
