Service Technician Hours Quickie Survey Results, published by PMMI – The Association for Packaging and Processing Technologies, examines how member companies plan and allocate service technician time based on an August 2018 quick survey of practitioners and benchmarked across company size and sales tiers. The analysis focuses on workforce allocation and scheduling, travel-time inclusion and billing practices, and project duration and routing; findings generally indicate a mid-range planning approach to annual direct labor hours and varied approaches to billing and lodging, with project lengths tending from short troubleshooting visits to multi-day commissioning. Charts highlight patterns by company size and seasonality. The report reveals where service teams are prioritizing staffing and scheduling to strengthen operational resilience.
Published by PMMI in August 2018. Based on a quickie survey of PMMI member companies collected in August 2018.
