2026 Technical Service Hours Tracking, published by PMMI – The Association for Packaging and Processing Technologies, examines how manufacturers record and manage field service labor based on a March 2026 quick survey and benchmarked revenue cohorts. The analysis indicates distinct focus areas: digital adoption and integration—tracking systems, field-service platforms and ERP/payroll links; time-entry and documentation practices—entry increments, real-time versus end-of-day logging and in-system notes or photos; and performance measurement—utilization, response time and first-time fix rates. Emerging patterns show larger firms tend to adopt more integrated tools, while charts highlight adoption and change-planning trends across company sizes. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI Business Intelligence in March 2026. Based on a quickie survey of 45 company respondents collected March 2026.
