Technician Requests during Customer Strikes, published by PMMI – The Association for Packaging and Processing Technologies in November 2023, examines how members handle requests to deploy field technicians when customer plants experience operator or maintenance strikes. Drawing on a November 2023 quick survey of PMMI members and benchmarked across revenue bands, the analysis indicates persistent prioritization of technician safety, formal and informal service agreements, and the commercial terms that govern emergency support. Focus areas include workforce safety and staffing readiness, service-agreement design and fee structures, and customer relationship management and expectations, including safety protocols, fee arrangements, and technician willingness; charts highlight variation by company size. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI, The Association for Packaging and Processing Technologies in November 2023. Based on a Quickie survey of 44 PMMI member companies collected in November 2023.
