Trends in Adoption of Remote Access, published by PMMI – The Association for Packaging and Processing Technologies, examines how CPGs, OEMs and system integrators responded to remote-support demands during the early COVID-19 period (survey and focus-group research conducted in 2020). The analysis indicates evolving focus areas—workforce and knowledge capture, IT/OT alignment and cybersecurity governance, and remote-access architectures and vendor models (from direct VPNs to black-box and external managed secure networks). Emerging patterns show adoption and investment priorities tend to reflect operational risk trade-offs; charts highlight differences in acceptance and planned investment. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI in September 2020 (authored by Jorge Izquierdo and Paula Feldman). Based on a survey and focus group of 68 CPG manufacturers, OEMs, system integrators, and contract packaging professionals, with responses collected April–June 2020.
