Warranty Practices Quickie Survey, published by PMMI – The Association for Packaging and Processing Technologies in November 2023, examines warranty terms and vendor service models based on member quick-survey responses across revenue bands and benchmark comparisons. The analysis indicates three focus areas: coverage timing and triggers, warranty scope and service-delivery models, and policy variability and contractual negotiation; emerging patterns show differences by company size and market segment. Charts highlight variability in practices, and examples include shipment versus installation triggers, parts-only versus parts-and-labor coverage, and full versus selective extended warranties. The report reveals where engineering teams are prioritizing investments to strengthen operational resilience.
Published by PMMI, The Association for Packaging and Processing Technologies, Inc. in November 2023. Based on a 97-respondent PMMI member quick survey collected in November 2023.
